Terms & Conditions of Sales

The general conditions of sale define the legal framework in which any reservation takes place. Read them carefully.

Art. 1. Identification, definitions and scope of the general conditions for making available

1.1. Provider identification

LE CLOS DES HAIES is an accommodation managed by Mr DUHAIN Jean-Pierre, established in Belgium, in SILENRIEUX, Rue Chemin des Mines, 22
can be reached by phone at +32 (0) 71/633529 and by e-mail at

1.2. Definitions
We hear by :
"Customer": the customer who reserves a service made available by the Service Provider on the Website;
"General conditions": these general conditions of provision;
"Reservation":the contract of provision which binds the service provider to the Customer at the end of the reservation procedure, including the General Conditions and the special conditions of access to the accommodation;
"Provider": the natural or legal person (or his authorized representative) who owns the housing made available to the Client through the Marketplace
"Service": accommodation and / or activities made available by the service provider and reservable by the client.


The General Conditions govern the contractual relations that the provider enters into with the Customer. They are an essential element of the Contract. Consequently, these conditions can only be waived if the service provider has consented in advance and in writing. Therefore, the Customer can not in any way claim the application of its own terms and conditions, whatever they are.If the Customer wishes to derogate from the General Conditions, he must make the express request prior to the conclusion of the Contract. In this case, however, the Terms and Conditions will continue to apply in a suppletive manner.

Art. 2. Purpose and acceptance of the General Conditions

2.1. Object
The provider provides the client with services. He takes care of the management of reservations and in return receives the payment of his services and made available.

2.2. Acceptance
Any reservation made by the customer assumes that he has read and accepted the general conditions expressly, even though he has not affixed a handwritten signature on the said conditions.
The Client and the provider agree that the confirmation of the reservation by the Customer is final, when he clicks the button "I accept the conditions ...". In doing so, he declares having read and accepted the general conditions of availability and the special conditions. He confirms his reservation and pays. itconstitutes an electronic signature that has, between the parties, the same value as a handwritten signature. This electronic signature expresses the customer's consent to the offer of the service provider, on the one hand, and his acceptance of the general conditions, on the other hand.

Art. 3. Obligation to inform the customer and use of the rented property

The client is obliged to provide correct, complete and updated information, in particular, without this list being exhaustive, concerning the composition of the group of participants in the stay (minors, animals, ...) and the reason for the stay. The customer will assume all generally unspecified consequences, including financial consequences, resulting from any inaccurate, incomplete and / or non-updated information that he has communicated.

The customer uses the rented property according to its destination and as a good father. It is required to respect the maximum capacity provided. Any breach of this clause may result in the immediate termination of the contract, to the fault of the customer, the amount of the lease remains permanently acquired to the provider.

3.1. minors
In no case will the provider accept to contract with a person under 18 years of age. All bookings made by persons under the age of 18 are deemed non-existent, without the client being able to demand any compensation. The customer is obliged to indemnify the provider for all direct and indirect consequences of having made a reservation by entering an incorrect date of birth.

3.2. Animals
When admitted, domestic animals accompanying the client must be reported.

3.3 Groups
The provider reserves the right to refuse any reservation, especially those of groups, without indication of reasons or in connection with a festive event, see to impose special conditions with regard to such reservations.

3.4. Respect for the neighborhood and the environment
The client agrees to adopt a behavior respectful of the inhabitants and the environment in general: fauna, flora, various equipments, ...

The customer agrees not to park vehicles in places not provided for this purpose (lawn, garden ...). It also agrees not to install temporary accommodation such as a tent, a mobile home, ...

3.5 Sanctions
If the Client fails to comply with the obligations referred to in Article 3, the provider may refuse access to the accommodation.
Likewise, he will be entitled to terminate the Agreement during his stay, if he is aware of an unlawful or improper use of the accommodation or a behavior of the customer or a person or animal that he has under his care provoking or can cause an embarrassment or a nuisance such as it jeopardizes the smooth running of the stay.

Art. 4. Total price of the stay

4.1. The total price of the stay is composed:
- the price of the occupation of the dwelling, mentioned on the page of presentation of the housing published on the Website, for the selected period and considering the number of declared participants;
-insurance premiums that may be purchased by the Client during the booking process.
- compulsory charges / supplements,
- optional charges / supplements chosen by the client
- Any tourist taxes

Unless otherwise indicated, all prices include VAT, to the extent that this tax is applicable.

The customer will no longer be able to benefit from price reductions or promotional offers after booking.

Key collection may be refused by the provider in case of non-payment of the total price of the stay, at the latest on the day of arrival.

4.2. Mandatory and optional expenses
Unless otherwise stipulated, cleaning fees, energy and communication packages, taxes, as well as costs related to the provision of additional services are paid by the customer to the provider on arrival.

4.3. Caution - Inventory *
Unless otherwise stipulated, a deposit set by the service provider of 150 euros will be claimed as a deposit on arrival. Will be deducted from this deposit all breakage or deterioration as well as the cleaning fee if the rented property has not been left in a correct state. It will be returned at the latest fifteen days after the departure deduction made possible damages on presentation of the estimates and invoices. An inventory of the premises will be made by the owner at the beginning and at the end of the stay. This inventory must be signed by both parties to demonstrate the condition of the leased property and its equipment.
The customer expressly agrees that the return of the deposit is made only when an agreement is reached between the customer and the service provider as to the settlement of the charges and expenses referred to in the previous paragraph or, in the absence of agreement, when a final court decision has become final.

* This article is optional and can only concern the rental of cottages and furnished.

4.4. Tourist tax
Unless stipulated otherwise, the tourist tax, whether or not included in the price, if it is in force in the municipality is payable locally to the provider.

Art. 5. Terms of payment and down payment

All reservations will be subject to full payment of the amount due for the stay.

Following your reservation and the immediate payment of the deposit or the total amount of the stay, the provider will return a confirmation of your booking specifying the amount of the balance due.

The deposit paid in case of reservation is not refundable under any circumstances.

Art. 6. Cancellation / Early Departure Fee - Cancellation Insurance

The cancellation of a reservation entails a cancellation fee.
In the case of a cancellation notice at least 30 days before the planned arrival date, the amount of this fee is 30% of the total amount (down payment) and, in case of cancellation less than 30 days before expected arrival date, the customer is required to pay the full amount.

The premature departure of the customer, and for whatever reason, does not entail any refund - even partial - of the price of the stay.

The customer can insure against these risks by taking out a cancellation insurance.

Art. 7. Liability - Insurance

The customer occupies the property as a good father. He is responsible for the rented property, his equipment and the land at his disposal.
He reimburses the provider for all the costs incurred by him and undertakes to report any damage. By providing the accommodation, he is legally obliged to return it to the state in which he received it.
Therefore, He undertakes to cover his civil liability in the event of fire, theft, water damage both for the rental risks and the furniture given for rent, as well as for the remedies of the neighbors.

Art. 8. Late payment

Any amount owed by the customer, and not paid 10 days after its expiry, will produce automatically and without notice, to the benefit of the provider, an interest of 1% per month from its maturity, the interest of any month started being due for the whole month.

Art. 9. Solidarity

The obligations of the contract are indivisible and in solidarity with the client, his heirs, or his assigns, for whatever reason.

Art. 10. Litigation

Any disputes or disputes that can not be resolved amicably will be subject to the jurisdiction of the courts of the judicial district of the place where the building is located.